Legal

Circkex Terms and Conditions

These terms govern your use of the Circkex platform. Please read them carefully before registering or placing any bets. By creating an account on Circkex, you agree to everything set out below.

Last Updated: 1 January 2025

Important: These Terms and Conditions form a legally binding agreement between you and Circkex. If you do not agree with any part of these terms, you must not use the Circkex platform. Continued use of the platform constitutes full acceptance of these terms.

01 Acceptance of Terms

By accessing, registering on, or using the Circkex platform at circkex.net, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. These terms apply to all users of the Circkex platform, including visitors, registered members, and anyone who places a bet or plays a game on Circkex.

Circkex reserves the right to update or modify these terms at any time. When changes are made, the updated version will be published on this page with a revised effective date. It is your responsibility to check this page periodically. Continued use of Circkex after any changes are posted constitutes your acceptance of the revised terms.

These terms are written in English. In the event of any conflict between an English version and a translated version, the English version shall take precedence.

02 Eligibility

To use Circkex, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

  • You must be at least 18 years of age. Circkex does not permit anyone under the age of 18 to register or use the platform under any circumstances.
  • You must be legally permitted to participate in online gaming and sports betting under the laws applicable in your jurisdiction.
  • You must not be acting on behalf of another person when registering or placing bets.
  • You must not be a current employee, contractor, or close family member of a Circkex employee where such participation would create a conflict of interest.
  • You must not have been previously excluded or banned from the Circkex platform.

Circkex reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals held until verification is complete.

Circkex takes age verification seriously. We use automated and manual checks to prevent underage access. If you suspect a minor is using the platform, please contact us immediately at [email protected].

03 Account Registration

Each person may hold only one Circkex account. Creating multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balances held within them.

Accurate Information

When registering on Circkex, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, contact details, and payment information. Providing false or misleading information is a breach of these terms and may result in immediate account closure.

Account Security

You are solely responsible for maintaining the confidentiality of your Circkex login credentials. Do not share your username or password with anyone. Circkex will never ask you for your password via email, live chat, or any other channel. If you believe your account has been compromised, contact our support team immediately.

Circkex is not liable for any losses resulting from unauthorised access to your account where you have failed to keep your login credentials secure.

Account Verification (KYC)

Circkex may require you to complete identity verification (Know Your Customer) before processing withdrawals or at any other time deemed necessary. Verification documents may include a national ID card, passport, or other government-issued identification. Failure to complete verification within a reasonable timeframe may result in account suspension.

04 Deposits and Withdrawals

All transactions on Circkex are conducted in Bangladeshi Taka (BDT). Circkex supports deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. The availability of specific payment methods may change from time to time.

Deposits

Deposits are credited to your Circkex account promptly after confirmation from the payment provider. Minimum and maximum deposit amounts apply and are displayed within the cashier section of your account. Circkex does not charge fees on deposits, though your payment provider may apply their own charges.

All funds deposited into your Circkex account must come from a payment method registered in your own name. Deposits from third-party accounts are not permitted and may result in account suspension and return of funds.

Withdrawals

Withdrawal requests are processed to the same payment method used for your most recent deposit where possible. Circkex aims to process withdrawal requests within minutes during normal operating hours. Processing times may be longer during periods of high demand or where additional verification is required.

Circkex reserves the right to carry out additional security checks before processing any withdrawal. Withdrawals may be delayed or declined if there is reasonable suspicion of fraudulent activity, bonus abuse, or a breach of these terms.

Any bonus funds credited to your account must meet the applicable wagering requirements before they can be withdrawn. Attempting to withdraw bonus funds before meeting wagering requirements will result in the bonus being forfeited.

05 Bonuses and Promotions

Circkex offers various bonuses and promotions to both new and existing players. Each bonus or promotion is subject to its own specific terms, which will be clearly stated at the time the offer is presented. The general bonus terms below apply to all Circkex promotions unless otherwise stated.

  • Bonuses are available to one account per person, per household, and per device.
  • All bonuses carry a wagering requirement that must be met before any associated winnings can be withdrawn. The specific wagering requirement for each bonus is stated in the promotion details.
  • Circkex reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.
  • Bonuses may not be transferred between accounts or exchanged for cash directly.
  • If Circkex determines that a player is abusing the bonus system — including through the use of multiple accounts, coordinated betting, or any other method designed to exploit promotional offers — the bonus and any associated winnings will be forfeited and the account may be closed.
  • Bonuses expire after the period stated in the promotion terms. Expired bonuses are removed from your account automatically.

06 Gameplay Rules

All games available on Circkex use certified random number generators (RNG) to ensure fair and unpredictable outcomes. Game results are final once settled. Circkex does not accept disputes regarding game outcomes where the RNG has functioned correctly.

Bet Settlement

Bets are settled according to the rules of the specific game or event. In the event of a technical error during a game round, Circkex reserves the right to void the affected bet and return the stake to the player's account. Circkex's decision on bet settlement is final.

Sports Betting

For sports betting markets, Circkex reserves the right to suspend markets, void bets, or adjust odds where there is evidence of irregular activity, data feed errors, or events outside of normal sporting conditions. Bets placed after an event has started may be voided at Circkex's discretion.

Malfunctions

In the event of a game or platform malfunction, Circkex reserves the right to void all bets affected by the malfunction. A malfunction voids all pays and plays. Circkex will not be held liable for losses resulting from technical failures beyond its reasonable control.

07 Responsible Gaming

Circkex is committed to promoting responsible gaming. We provide tools to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available within your account settings.

If you feel that your gaming is becoming a problem, we strongly encourage you to use these tools or contact our support team. Circkex takes problem gambling seriously and will work with you to find an appropriate solution.

Players who have self-excluded from Circkex must not attempt to re-register or access the platform during their exclusion period. Any accounts opened in breach of a self-exclusion will be closed immediately and any funds returned.

For more information about responsible gaming tools available on Circkex, visit our Responsible Gaming page.

08 Prohibited Conduct

The following actions are strictly prohibited on the Circkex platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

  • Registering more than one account on Circkex.
  • Providing false, misleading, or fraudulent information during registration or verification.
  • Using the platform for any form of money laundering or financial crime.
  • Exploiting software bugs, glitches, or errors to gain an unfair advantage.
  • Using automated bots, scripts, or any software to interact with the platform in a non-human manner.
  • Colluding with other players to manipulate game outcomes or exploit bonus offers.
  • Attempting to access another player's account without authorisation.
  • Engaging in abusive, threatening, or offensive behaviour toward Circkex staff or other players.
  • Depositing funds from payment methods not registered in your own name.
  • Attempting to circumvent any security, verification, or responsible gaming measure implemented by Circkex.

09 Privacy and Data

Circkex collects and processes personal data in accordance with our Privacy Policy. By using the Circkex platform, you consent to the collection and use of your personal data as described in that policy. Your data is used to operate your account, process transactions, verify your identity, and improve the platform experience.

Circkex does not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory bodies where required by law or necessary to operate the platform.

For full details on how Circkex handles your personal information, please review our Privacy Policy.

10 Limitation of Liability

Circkex provides the platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is reliable and available at all times, we do not guarantee uninterrupted access or that the platform will be free from errors or technical issues.

To the maximum extent permitted by applicable law, Circkex shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to loss of winnings due to technical failures, loss of data, or interruption of service.

Circkex's total liability to you in connection with any claim arising from your use of the platform shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

Nothing in these terms limits Circkex's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

11 Account Termination

You may close your Circkex account at any time by contacting our support team at [email protected]. Upon closure, any remaining real-money balance will be returned to you via your registered payment method, subject to identity verification and the absence of any outstanding bonus wagering requirements.

Circkex reserves the right to suspend or permanently close any account at its sole discretion, including where:

  • A breach of these Terms and Conditions has occurred or is suspected.
  • Fraudulent, abusive, or illegal activity is detected or suspected.
  • The account has been inactive for an extended period and cannot be verified.
  • Regulatory or legal obligations require us to do so.

Where an account is closed due to a breach of these terms, Circkex reserves the right to withhold any balance held in the account pending investigation. If the breach is confirmed, the balance may be forfeited.

12 Changes to These Terms

Circkex may update these Terms and Conditions at any time. When material changes are made, we will notify registered players via email or an in-platform notification. The updated terms will be published on this page with a revised effective date.

If you do not agree with the updated terms, you must stop using the Circkex platform and close your account. Continued use of the platform after the effective date of any changes constitutes your acceptance of the revised Terms and Conditions.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern related to your Circkex account, please contact our support team:

Our support team is available around the clock and will respond to all enquiries as quickly as possible. We aim to resolve all account-related issues within 24 hours of first contact.

What Circkex Promises You

Behind every clause in these terms is a genuine commitment to running a fair, transparent, and player-first platform.

Clear, Plain-Language Terms

Circkex writes its terms in plain English so every player understands exactly what they're agreeing to. No legal jargon designed to confuse. If something isn't clear, our support team will explain it.

Fair Bonus Wagering Requirements

Bonus terms on Circkex are designed to be achievable. Wagering requirements are stated clearly before you claim any offer. We don't hide conditions in small print or change them after you've accepted a bonus.

Secure Account Protection

Your Circkex account is protected with SSL encryption and two-factor authentication options. We take account security seriously and have strict policies against unauthorised access and fraud.

Fast, Transparent Withdrawals

Circkex processes withdrawals quickly and communicates clearly if any additional verification is needed. Your money is yours — we don't create unnecessary delays or impose hidden withdrawal fees.

Straightforward KYC Process

Identity verification on Circkex is handled quickly and securely. We only ask for what we genuinely need, and your documents are stored and processed in line with our Privacy Policy.

24/7 Support for Any Issue

If you ever have a question about these terms or your account, our support team is available around the clock. Real responses from real people — not automated replies that leave you stuck.

You've Read the Terms — Now Join Circkex

Create your free Circkex account today. Deposit in BDT via bKash or Nagad, claim your welcome bonus, and start playing on a platform that's built to be fair and transparent.

18+ only. Please gamble responsibly. Full terms apply.